Unified Communication has made life easier for business owners and executives, irrespective of the industry vertical they belong to. UC is the integration of a variety of real time applications such as Telephony, Instant Messaging, Video conferencing, e-mail etc. UC is actually a suite of products that work in tandem to provide effective and seamless communication across multiple interfaces and media. However, it is important for a business owner to understand when the right time to invest in Unified Communications is.
If you too are trying to find the answer to this question then here is a list of 10 signs that tell you it’s the right time to put your money for implementing Unified Communications.
1. Staffing Shortages & UC
If you are extreme shortage of staff in various departments then it is time that you use Unified Communications to make life easier for your overworked employees. Often organizations fail to increase their teams and the entire workload seems to affect productivity resulting in burnouts. Since effective and timely communication can weed out several problems, there is nothing better than UC. The UC suit helps you to integrate al y our real time communications from a single point and your employees are able to efficiently communicate among themselves as well as with clients.
2. Migrating to New Office Locations
Changing your office locations results in the physical migration of telephone lines and this often leads to a chaotic situation at office. Calls to the office can go unanswered or are routed to departments that are incapable of dealing with a particular issue. However, if you are using UC then the migration is extremely swift as the employees have to just plug in their phones to existing data network at the new location. They can even answer calls and reply to voicemails or emails from their smartphones.
3. Multiple Service Provider Contracts
If you are finding it really difficult to manage multiple service provider contracts then it is time to go the Unified Communications way. UC deployment ensures that you have only one central contract and not look at separate files.
4. Undergoing An Acquisition Or Merger
If your company is undergoing an acquisition or merger then the first thing that gets hampered is communication. In order to maintain a seamless communication, you will need UC because you can integrate all the existing and new lines with a few clicks only. The mail, fax and other communication channels can also be integrated on a common platform.
5. Divestment Plans for A Business Unit
If you are planning to divest a business unit then it is imperative to deploy UC because it would help to get the new lines and the existing ones on a common platform. Divestment would mean inclusion of new stakeholders so new lines and accounts can be easily included. Unified Communications is extremely flexible in nature and accommodating the new requirements will be easier.
6. Existing Equipment Failing to Suffice
If the present communication requirements of your company have outgrown the existing equipments hen UC can help you to scale without any hassles. Without having to invest in new hardware, you will just have to subscribe to a higher package.
7. Expansion of Customer Contact Centre
If you are planning to expand the customer contact centre of your company then there cannot be a better solution than UC. Scaling up of communications is a matter of few clicks only when you implement Unified Communications.
8. Frequent Equipment or Service Outages
In case your office is experiencing frequent equipment or service outages, it is time to seriously think about investing in UC. It will eliminate any kind of equipment or service outages because it is a centrally managed system that can route communication to different channels if any one of the channels is down.
9. Enhanced Continuity and Disaster Recovery Plan
Unified Communications offers enhanced continuity and effective disaster recovery plan, so if you think your company is lacking in this, you need to invest in UC only.
10. Increase in Number Of Remote Locations
For managing your increasing number of remote locations, UC can work wonders. You can add remote locations to the centralized communication system without any hassles.