If you have finally decided to use cloud computing or cloud based telephone services, it is time that you also get acquainted with the things that you might need to run a cloud-based telephony application in your organization. You need to understand what software and hardware you need. Thus, it is imperative that you get a hang of the things you might need for successful installation and deployment of the telephony applications like conferencing system, voice-broadcast and IVR.
The telephony application is an important component as it adds call flow or the telephony functionalities to the workflow. The application provides a menu-based interface or API for controlling the telephony resources. The API executes the call logic initiated by the software program that carries forward the interaction with the call like transferring a call, initiating a conference etc.
As you have opted for the cloud-based telephony service, you will not be requiring any kind of special software to avail these telephony functions. With the cloud-based telephony, you already have access to your preferred programming language. At times, you might even have to download special software (obviously free) depending on the type of cloud platform you choose to work with. The best thing is that you will never be compelled to buy any other software for making and managing your calls – everything is absolutely free with cloud telephony.
The Application Server
The telephony application can run on any existing server you might be using for running your business applications. You are not required to buy any new server for installing the application as you can run the software on any premise based server. However, you can also run your application on cloud servers like Rackspace, Amazon etc.
The Telephony Resources
Now that you have already learnt about the application that can perform telephony operations like transferring a call or making an outbound call, you need to shift your focus to the telephony resources. We all are aware that the resources reside on a server but the call system needs to gain access to these resources in order to start the telephony functionalities. The cloud service provider provides you with the telephony resources that your call system will need to initiate telephone functionalities. For using the telephone resources residing in the cloud, you will need to get your application registered with the cloud service through an Internet connection. Post registration of the application, the call logic application runs on your server and information is exchanged with the cloud platform in the event of a call.
Cloud offers numerous advantages and when it comes to deployment; nothing can beat it. You do not need to spend a single penny till the time you have installed and rolled out the application. You do not even need to pay for your developer account. Once your application is live, you will be able to receive as well as make calls. You can handle as may calls as you want and do not even need to plan for the peaks – cloud platform automatically scales depending on the traffic volume and it will handle as many concurrent calls as your system receives or makes.
Connection to the PSTN network
All the connection to the PSTN network can be handled by the cloud-service provider and you don’t even need to purchase a gateway.
You can choose to store the data on the cloud or on a server at your office. For data driven applications, if the data is stored in a local server, a simple connection needs to be established with the cloud application.
About Nebula Solutions
Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.
Call (888) 257-0955 today for all your telecommunication needs.