Integrating Small Business VOIP With CRM

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Close top 80% of large businesses have adopted VoIP and some of them are leaders and trend setters. At the same time, small business VoIP is also getting popular and the adoption rate in increasing daily. But just adoption is not enough. The new technology has to be integrated into your daily business activities.

Voice over Internet Protocol (VoIP) and Customer Relationship Management (CRM) can be interconnected or integrated with each other in an effective way to manage your interactions with customers in a more effective way.

Not only does this integration or connectivity between the CRM and small business VoIP make management of contacts easier with a customer, but it is also a cost-effective value addition that improves the performance of the CRM department.

Proper connectivity between the CRM and the small business VoIP results in better business-related communications with the customers. This helps the businesses to have an edge over its competitors. Though there are some businesses that have still not integrated or interconnected the two technologies, a vast majority of them have taken advantage of the available solutions that bind these two altogether different communication systems together.

The interconnectivity between small business VoIP and CRM has a number of positive aspects. Let’s discuss them one by one.

Much Better Efficiency

By interconnecting CRM with small business VoIP, a business can effortlessly improve its aspects of automation in every stage of its operations. Besides, it will be able to eliminate some unnecessary steps, when it comes to feeding in data into the system, thus making the entire system less cumbersome and more streamlined. There are a number of value added features that eliminate the probability of mistakes as well as obliterate some highly time-consuming data entry steps by the customers. This can add up to a considerable time as well as improved efficiency, which ultimately translates into increased sales revenue through better time selling.

Better Customer Interaction Through Small Business VoIP

Through a better connectivity of the CRM with small business VoIP, the companies will be able to collect call logs as well as call recordings. This information will help the sales staff to scrutinize the calls and understand from where they are made, or, the timing and duration of the calls. Besides, since they have full access to the call recordings, the sales staff can get more information by replaying the calls and learning every demand of the customers and what steps were taken to resolve their demands or queries.

Better Management of Employee Activities

Thanks to inter-connectivity between CRM and small business VoIP, managers are today able to keep a watch on their salesman, their performance, and activities. By the integration of the two technologies, the management can easily evaluate the performance level of the sales staff at any given point or level. Thus, it will help them to improve their level of performance and help the management in taking disciplinary actions, providing sales coaching to the newcomers, and even giving out rewards and recognition.

Better Management of Remote Staff

With most of the companies looking forward to decreasing costs, there is a certain sect of service providers who would try to adopt a common trend of moving the employees to virtual business units as well as putting them under work from home management. The two biggest challenges in doing so – managing the productivity and effective synchronization between the employees can be overcome by an effective integration of the two technologies. With the successful integration of the two systems managers of businesses with multiple business units scattered over various cities or even countries are able to put the system and the operation aspects of each of these business units under one umbrella.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

IP Phone Systems Customization – Simple or Hard?

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IP Phone Systems are part of new telecommunication technologies that are changing the world. Starting or carrying out business ventures has never been an easy task. They are marked by challenges and ups and downs. One of the most crucial aspects of running a business is whether to adopt a new emerging technology or stick to the tried and tested technologies. Adopting newer technologies has always been marked by stress and doubt.

Dont Be Afraid Of New Technologies

There are many businesses that abstain from adopting these newer technologies and prefer to stick to their older habits, as they are afraid to move out of their comfort zone. The problem with these companies is that eventually, these old technologies become obsolete. As and when that happens these companies suddenly wake up from their slumber, only to find that they are not able to cope with the new world order and the new technology that has gone miles ahead. As a result of this, it is these businesses that suffer. Hence, it is imperative that as and when new technologies emerge, they are accepted and customized in such a way that they fit the needs of the businesses.

Here is where the question of customization of the new technologies comes into play. Things are same with IP Phone Systems. It imperative that this technology is customized in a proper way so that it fits into your business in a seamless manner.

Customizing IP Phone Systems Is Easy

Customizing IP Phone Systems is not rocket science. However, it is not very easy either. In fact, the keyword to success when it comes to customization of IP Phone Systems lies in effective management, which is quite a bit of a challenge. This is more so because the world of technology is now on a bit of a roll with new technologies emerging every now and then, pushing even the newly developed technologies to the back seat. Hence, in this ever changing scenario it is imperative to offer managed and customized services to the customers, so much so that they can access even the most recent trends.

The main and the most important feature of IP Phone Systems is its instant capacity to take on a huge number of calls at the same time. Besides, it is also unparalleled when it comes to generating numerous reports that include traffic, quality of the service provided and the business generated. The end customers are then supported by a real-time billing mechanism. Now all these need to be customized in a proper way so that all these functionalities can be modified to suit the mode of business, which has adopted this technology. Managed or properly customize, VoIP service is thus significant for a proper and suitable functioning of the IP Phone Systems based network services, to ensure that the businesses can reap the benefit of this technology to the fullest.

Best Foot Forward

The best way to manage or customize the IP Phone Systems is by providing the managed switch partitioning solution. It helps service providers to manage the client base and offer them customized services. The switches are managed by specialized technical personnel who are equipped as well as trained to customize the technology in favor of business needs and make sure that the customers can have a credible solution to their queries and problems.

Thus, a customized IP Phone Systems technology makes it possible for the users to use the calls as per their needs. They can terminate the calls, videos and data over a solitary IP network. Likewise, on the other hand, businesses can manage and customize their VoIP setup to suit their business.

Hence, an effective customization of the IP Phone Systems system will result in a win-win situation for the service providers as well as the users and the businesses using them.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.