Voice Over Internet Protocol (VoIP) systems have dramatically improved the way businesses handle communications. As with any digitally based system and phone carriers in general, certain factors could affect the quality of your service. If you are experiencing below-par audio quality, the following are ways you can improve it.
- Buy Quality Headsets – VoIP headsets are available in varying quality and price range and both do not always line up. Since you’re optimizing for call quality, you probably won’t need those speaker drivers with increased bass levels. Rather, focus on features such as quality microphones, noise cancellation, and comfortable ear cups. Corded headsets are generally more reliable compared to wireless ones.
- More Headroom for Jitters – Jitters, as applied to VoIP and similar systems, are basically delays or interruptions in the data stream. This results in stutter or digital “noise”, certainly not desirable during calls. Jitters usually happen because of heavy data traffic. If you’ve upgraded from an older system, you may need to update your cabling. CAT6 Ethernet cables have twice the capacity as older CAT5 cables, and often this upgrade solves most jitter problems. Failing that, the VoIP system can be configured to use a jitter buffer, which helps smooth out data transmission.
- Keep an Eye on the Network Traffic – Another way to address jitters and improve call quality is to monitor network traffic. You can configure the network to send you a notification if a particular computer is taking up all the bandwidth; it could be the computer downloading a large update file.
- Minimize Interference – Wireless connections are extremely convenient, but most wireless devices run at 2.4 GHz and can cause interference when too many devices connect to the same network at the same time. Wired connections are still the best option. Investing in shielded cabling can help you and your employees get reliable pristine voice quality.
Improve Your Calls With Nebula Solutions, Inc.
To learn more about how you can get high-quality calls for your business, call Nebula Solutions, Inc. today at (888) 257-0955. You can also fill out our contact form and we’ll call you back as soon as possible.