Whether you’re in the market for a new VoIP vendor or are reviewing a contract that’s up for renewal, you need to watch out for a few things that could lead to problems down the line. In this blog, business cloud solutions provider Nebula Solutions shares some VoIP vendor red flags that you should watch out for.
Lack of Support for Open Standards — You’ll want to avoid VoIP vendors who push proprietary formats or protocols for their PBX systems, especially now that industry standards like SIP (Session Initiation Protocol) already exist. Using proprietary formats means buying specialized adapters and software from one source, as well as being stuck with whatever services the vendor offers.
Hidden Fees — Some VoIP contracts read like traditional phone plans, but have clauses that leave you locked in for several years and charge ridiculous fees for opting out if still within said time period. The problem with these types of contracts is that even if the VoIP vendor ends up providing lousy service, you’ll still be stuck with them until the contract expires.
Cannot Guarantee Call Quality — Watch out for fine print which basically tells you that large downloads may degrade call quality. In these cases, they’re probably using routers that aren’t designed for telephony. A true VoIP phone system prioritizes calls over downloads. After all, you don’t want your phone lines going down every time the computers at work start downloading software updates.
Impossible Promises — Many VoIP vendors advertise 99.9% uptime, but this is not the norm. The VoIP vendor should be more realistic with their guarantees. If a VoIP vendor guarantees that high of an uptime rate, their agreement should offer compensation for unexpected downtimes.
Too Many Negative Reviews — Organizations such as the Better Business Bureau (BBB) are an indispensable resource for comparing customer reviews. Don’t just look at star ratings; read through the vendor’s reviews as well to gain insight into any negative reviews. More importantly, if the platform lets the company respond to such complaints, find out whether the complaint was resolved to the customer’s satisfaction.
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