5 VoIP Vendor Red Flags You Should Watch Out For

Whether you’re in the market for a new VoIP vendor or are reviewing a contract that’s up for renewal, you need to watch out for a few things that could lead to problems down the line. In this blog, business cloud solutions provider Nebula Solutions shares some VoIP vendor red flags that you should watch out for.——————————————– CONTINUE READING ——————————————–Lack of Support for Open Standards — You’ll want to avoid VoIP vendors who push proprietary formats or protocols for their PBX systems, especially now that industry standards like SIP (Session Initiation Protocol) already exist. Using proprietary formats means buying specialized adapters and software from one source, as well as being stuck with whatever services the vendor offers.Hidden Fees — Some VoIP contracts read like traditional phone plans, but have clauses that leave you locked in for several years and charge ridiculous fees for opting out if still within said time period. The problem with these types of contracts is that even if the VoIP vendor ends up providing lousy service, you’ll still be stuck with them until the contract expires.Cannot Guarantee Call Quality — Watch out for fine print which basically tells you that large downloads may degrade call quality. In these cases, they’re probably using routers that aren’t designed for telephony. A true VoIP phone system prioritizes calls over downloads. After all, you don’t want your phone lines going down every time the computers at work start downloading software updates.Impossible Promises — Many VoIP vendors advertise 99.9% uptime, but this is not the norm. The VoIP vendor should be more realistic with their guarantees. If a VoIP vendor guarantees that high of an uptime rate, their agreement should offer compensation for unexpected downtimes.Too Many Negative Reviews — Organizations such as the Better Business Bureau (BBB) are an indispensable resource for comparing customer reviews. Don’t just look at star ratings; read through the vendor’s reviews as well to gain insight into any negative reviews. More importantly, if the platform lets the company respond to such complaints, find out whether the complaint was resolved to the customer’s satisfaction.Call Nebula Solutions for Your VoIP NeedsNebula Solutions can help you get the right cloud phone system for your business. Give us a call at (888) 257-0955 or fill out our contact form. We serve customers in Dayton, OH, and nearby areas.


Important Things You Should Look for in a VoIP Contract

If you’re in the market for business VoIP phone solutions, it’s important to consider the features and options available. This is why you need to thoroughly review your VoIP contract before signing it. In this blog, Nebula Solutions shares the most important things you should look for in a VoIP contract. Read more

How to Ensure a Successful Transition to a New Phone System

Transitioning to a new business phone system is hardly an easy task. Fortunately, with a well-organized plan you can make your transition project a successful one. Nebula Solutions shares an overview of how you can ensure an effective transition to a new business VoIP phone system.

Hosted Vs. Non-Hosted PBX Systems: What’s the Difference?

At some point while setting up your business phone system installation, you’ll be given the choice between hosted and non-hosted PBX (private branch exchange) systems. Nebula Solutions differentiates between the two and discusses how you can choose which one is best for your business.

Why You Should Keep Your Business Desk Phones

Mobile communication has become so ubiquitous that it’s almost impossible to find a person who doesn’t own a smartphone. Many homeowners have done away with their traditional landlines, but should businesses follow suit? VoIP solutions expert Nebula Solutions shares an in-depth look.

How to Choose the Best Business Telephone Solutions

The type of communication system for your business is an important decision to make in any company. The biggest options in business telephone solutions are mainly divided into two categories: landlines, and voice over Internet protocol (VoIP). Each of these types has its own benefits and disadvantages, which means choosing the right solution is a significant decision.

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How Secure Are VoIP Telephone Systems?

When the Voice over Internet Protocol (VoIP) telephone service was introduced back in the early 90s, its quality and performance were major issues. Luckily, the technology has made enormous leaps and bounds since then. More and more companies are using VoIP as their primary business phone system. Improvements in quality are all well and good, but what about its security? Read more

Internet Phone Services for Small Businesses

One of the biggest doubts many business owners have about a VoIP phone system is that their enterprise may not be big enough for such a “fancy” system. They can be impressed by all the bells and whistles, however, they’re doubtful that their small business or company would ever find the need for an Internet phone service, a service most assume are meant for bigger companies. Read more

Types of Business Phone Systems

Knowing the options available for your business is actually half the battle when choosing the right communication setup. How would you feel when you’ve already purchased a system and you find out something is even better? Read more

How Can Unified Communications Help Your Business?

Successful entrepreneurs are always looking for ways to improve and streamline their business. With minor adjustments, you can make a continuous change that always pushes your business forward. One way to do this is using a unified communications solution. Read more