A cloud phone system can provide your company with many benefits. It’s portable, flexible, scalable, secure, reliable, and cost-effective. It is an attractive communications solution for small businesses because it minimizes setup and maintenance costs and provides best-in-class business features that you will typically find in traditional phone systems and more. Keep reading to learn more about the advantages of cloud phone systems and how they can benefit your company. Read more
The right small business phone system can mean the difference between failure and success. A dropped call or missed voicemail can mean a loss in sales while also impacting your business reputation. The decision about which provider and which kind of system to use for your business is something that you shouldn’t take lightly. Below, we will discuss a few tips to help you choose the right phone system for your business. Read more
Internal communication plays an important role in helping your company function effectively and efficiently. Team members need to be able to communicate within others within the company in order to stay productive and achieve their overall goals. Below, we’ve put together a short list of ways that you can start to improve communication within your company:
- Strengthen connections between team members.
If you want your team members to feel comfortable openly communicating with others within the organization, you need to work to build stronger connections between team members and across teams. Make sure that your managers take time to get to know their employees and institute an “open door policy” where team members are able to communicate directly and openly with their managers. You can also encourage communication and connection building across teams by having cross-departmental meetings that allow team members to openly communicate.
- Encourage information sharing.
Another way to improve communication across your organization is through information sharing. Many of your employees are most likely reading about trends and staying up-to-date with news from your industry on a weekly basis. Provide a platform that all employees can use for knowledge sharing, and encourage everyone to share industry news or other important information in this shared space. This will not only help employees feel more involved, but sharing this valuable information can also be helpful for your business.
- Use the right tools.
Sometimes improving communication within your company requires you to adopt new tools that enable your team to effectively communicate and collaborate in real time. Here are just a few tools that can help improve communication within your company:
- Business Telephone Services – Whether you choose a cloud-based system or on-premise VoIP phone system, it’s vital that your organization has effective business telephone services to ensure that your team members can communicate and collaborate successfully.
- Chat Program – A chat program like Slack or HipChat makes it easy for your team members to communicate in real-time. Some of these chat programs offer features such as voice calls or live presentations, while others just provide basic instant messaging.
- Email System – You are probably already using email within your company, but does your email system meet your company needs? Consider factors like storage, number of accounts, added costs, etc. to determine if your current email system is right for your business. If not, do some research to find one that is more suitable.
These are just a few of the ways that you can improve communication at your organization. Remember, if you want to create and support a collaborative work environment, you need to provide your employees with the tools they need to stay connected. To find out more about business telephone solutions, give us a call: (888) 257-0955.
Telecommunication is an important tool for all businesses to understand as it allows effective communication between customers and companies as well within the company itself. Whether it is from mobile networking, teleconference, or even through smartphones, telecommunication plays a vital role in business technology. If you own a business or are responsible for business communications, then understanding telecommunications is a smart idea.
Why Business Communication Matters
Team Wide Collaboration and Customer Service
The telephone system you have is a crucial part of both a customer service strategy as well as an interdepartmental relationship strategy. With proper call management techniques in place, it is simple to handle incoming queries quickly, and efficiently, no matter if it is an external or internal interaction.
With good business communication strategies, and proper telecom services, it is simple to reroute calls as needed, and allow the caller themselves to help navigate to the correct department. For example, your business telecom system could offer the caller the option of choosing which department (or employee) they would like to reach by having a menu option available (ie: “Press 1 for All Sales Questions”). Another method for using your telecom system for excellent customer service is to add additional features, such as personalized hold music and unique teleconference options.
Within the business itself, proper telecommunications can make or break a business. Not only does telecom improve the collaboration of employees within an office building, but it helps keep those who are not at a physical site—such as traveling on business or telecommuting—well connected with the company.
Tips for Improving your Business Communication
Communicate Your Company Mission Clearly: Internally and Externally
Every employee, and customer for that matter, should understand the company’s overall mission as it promotes interconnection within a company. It also safeguards that all of your employees’ actions are in line with your company’s vision as well as the expectations of your customer.
Take the time to communicate your company’s mission clearly to all employees and confirm that there are consistent reminders circulated within your company, such as at annual meetings and trainings. If everyone within the company understands the mission of the business, it is much easier to accomplish company goals. If your customers are privy to your company-wide goals and mission, then they will also have a better time connecting with your business, and that rapport will help build long lasting relationships.
Facilitate Open and Honest Communication and Feedback
Ensure that employees are informed on internal changes and future plans for the company. Create an open space, such as through an online forum, where important announcements are made, so that all internal staff is on the same page. Ensure that there is a way for employees to ask questions and provide a safe and confidential space if employees want to communicate directly with their superiors. This promotes a sense of openness within a company and fosters employee growth in such a way that they feel heard and understood—fostering a better work environment for all.
Better for Business
Exceptional communication is must when it comes to running a successful business. By following these tips, you can rest assured that your company is practicing excellent business communication.
To learn more about improving your business communications, give us a call today! (888) 257-0955
If you’re a company with both an office and remote employees, you have likely seen a difference in how your in office staff communicates and how your remote team communicates. The logistics of being able to meet up for lunch, or around the watercooler, creates a convenience for in office staff that helps create and maintain connections.
So how do you stay connected with remote employees? The solution is simple and for businesses that take the steps to establish seamless remote communications, it helps to solidify remote staff as the integral part of your team that they truly are.
Tools for Remote Communications
I know what you’re thinking – “Tools? That means extra money doesn’t it?” – not quite. All of the tools that assist in remote communications are tools that your company should already be utilizing to communicate remotely within your building. Tools such as Slack, 15Five and Google Hangouts, are essential for effective business communications and employee engagement and management.
Slack provides instant communication with its chat functionality for groups of all sizes. 15Five allows managers to monitor the productivity and morale of their team and gives employees an opportunity to voice their opinion, ask questions and feel connected to the overall objective of the company. Google Hangouts and other video call services, allow for the “face-to-face” communication that most of us are accustomed to. These tools are what allow for entire companies to be remote and make business communication seamless for teams of all sizes and functions.
Tactics that Promote Remote Relations
If your organization is struggling to establish connections with its remote employees, there a few tactics that remote companies utilize to stay connected regardless of the distance between employees.
Robust Onboarding – Establish the importance of a new employee right from the start. Put new hires on the spot in an onboarding meeting, give them a spotlight feature in your company’s newsletter or have them fill out a survey that covers some basic information, as well as leaves room for a couple fun facts or interesting stories.
Company Newsletter – The transparency and involvement of a company newsletter can help keep employees informed of what’s happening with the organization and their coworkers. Make room for employee bios and fun facts to help spark conversations and promote collaboration.
Team Meetings (Fun) – Having a regular meeting that is focused around fun, getting-to-know-you games and activities is a great way to connect with your remote employees. Have a different employee host the call and generate the game in order to involve your entire team.
Hangout Channel – Create a channel for communication that is solely focused on weekend plans, shows to binge and pictures of pets and kids. This creates a virtual water cooler for remote employees to gather around and feel the same comradery that in-house employees do.
Establishing a Culture of Remote Business
No matter the tools and tactics you try, if you don’t establish your remote teams as integral members of your organization, then you run the risk of your remote employees detaching from the rest of the company. Staying connected is as much about the intent to involve your remote employees in the same ways in which you would involve your in-office staff. Make sure that your employees understand that they should take the time to get to know their remote co-workers on a professional and personal level. Encourage diverse and in-depth conversations and most importantly, lead by example. Get to know your “virtual” staff and allow the convenience of technology to break down the barrier of space between you and your many team members.
Nebula Solutions is dedicated to creating virtual connections on all levels. Whether you are tasking an employee with a project, closing a sale or generating a close connection that will last forever, you need the right phone and internet systems to make it happen. To better connect with your team, contact Nebula Solutions today and for more business communications advice, bookmark our blog or follow us on Facebook and Twitter.
With so many tech acronyms floating around out there, it can be difficult to remember what they mean and why they are important. However, it is essential that business owners and leaders understand their connectivity options so that they can make more informed decisions about how their business internally communicates, shares information, and works together. When it comes to connectivity, a wide area network, or WAN, can help businesses with widespread offices and employees better connect and collaborate.
What is WAN (Wide Area Network)?
A wide area network is telecommunications network that interconnects multiple local area networks, or LANs, that are distributed over different geographic areas. WANs can span cities, states, or countries. A WAN can be public, connecting many smaller networks together, or it can be private, connecting different parts of one business organization together.
One of the simplest ways to understand how a WAN works is to look at the internet. In its entirety, the internet makes up the world’s largest WAN as it connects many smaller LANs together through the use of Internet Service Providers, or ISPs.
When it comes to business organizations, WANs function on a much smaller scale than the internet. A company’s WAN may incorporate company headquarters, smaller branch offices, and cloud services. In this case, the WAN is used to connect all of these smaller business networks together so that they can communicate with one another from different locations.
Importance of WAN to Business Success
If your business has more than one office, it is vital that you find ways for employees at these geographically dispersed locations to communicate and collaborate effectively for the greater success of the company. The WAN plays an important role in helping your business function across locations. This is especially true as the use of real-time applications, public cloud applications, and mobile devices continues to grow in the workplace.
Enterprise WANs make it possible for your employees to share access to different applications, resources, and services that are centrally located. By utilizing a WAN, you can eliminate the need for employees in different offices to install the same resource or application service in multiple locations, making communication and collaboration more efficient across multiple office locations, no matter where they are located.
Addressing Your Business Communication Challenges
Are you looking for ways to help your organization communicate more efficiently and effectively? The forward-thinking team at Nebula Solutions can help you better understand your options for business communication solutions. We would love to chat with you about your organization and the communication challenges you face. Call us today to speak with a telecommunications specialist who can help you find the best solutions for your company today and in the future: (888) 257-0955.
It is sometimes hard to stay connected with clients and coworkers when you are traveling. Whether you have trouble finding a good WiFi connection or your battery starts to die, there are many issues that you may face while trying to connect remotely. Below, we’ve put together a few tips for staying better connected while you are traveling.
How to Stay Connected with Clients While Traveling
Do you travel for work? We’ve created a simple guide with some great tips for how to stay connected with clients while you are traveling:
If you travel often for work or your business has a number of employees who travel regularly, it’s important that you have a flexible communication system that allows you to stay connected no matter where you are. To find out more about which telecom solutions might be right for you, contact us today.
This January, telecommunications company Avaya filed for Chapter 11 bankruptcy in order to reduce some of its $6.3 billion debt. Though the company tried to sell its call center business last year, Avaya representatives have said that it has no plans to sell this part of the business right now. Avaya’s bankruptcy is significant for the telecommunications industry because it is indicative of a common struggle that many telecom businesses face as they shift from a hardware to software and service based business model.
About Avaya’s Bankruptcy
Avaya is well known in the telecommunications space. This multinational company has been a market leader in the telecom industry offering its contact center, internet telephony, wireless data communications, and CRM software services. However, Avaya was late entering the cloud space, which was part of why the company began to struggle and eventually file for Chapter 11 bankruptcy.
Though Avaya offers software and service-based solutions, the company’s business model did not account for the transition away from hardware. In 2016, the company made 75 percent of its revenue from software and services. However, their capital structure was put into place to support a hardware-focused business model, which could not accommodate the business transition to cloud-based solutions.
Now that the company has filed for bankruptcy, it will have a chance to reduce debt and reinvest resources to better account for the big shift toward cloud-based telecom solutions. Though Avaya’s decision to file for bankruptcy may have come as a surprise to some in the industry, the event reveals a growing issue in the telecom space – some companies are not able to keep up with the transition away from the older, hardware-based business model.
What This Means for the Telecom Industry
Avaya’s decision to file for bankruptcy brings light to an important trend in the telecom industry. More and more businesses are looking for flexible, cloud-based solutions that can accommodate their changing business communication needs. Though many large companies are still using on premise telecom solutions like contact centers, it’s clear that telecom companies need to be more flexible in their offerings if they want to be able to support the growing communication needs of many modern businesses.
Business owners should look for telecom solutions that are not only able to solve their current communication challenges but also those that they may face in the future. As the business world becomes increasingly more digital and more businesses begin to offer their products and services internationally, business communication needs will continue to transform. Forward-thinking telecom service providers are those that can offer a range of flexible, cloud-based solutions that can keep up with changes in the marketplace.
Whether you are an Avaya customer or not, this bankruptcy decision may have you wondering how you can find the right telecom solutions for your business. Take this opportunity to explore your options and find a telecom provider that is able to meet your growing and changing business communication needs. We would love to talk to you more about what telecom challenges you may face and what your business needs to succeed. Contact us today to find the right solutions for your current and future business needs.
All business owners and managers want what is best for their company and employees. However, sometimes a company’s practices, procedures, and inner-office systems can be holding them back without them even realizing it. It’s important for business owners and managers to recognize the subtle ways that their company may be held back from success so that they can make adjustments and continue to grow and succeed.
Top Ways You May Be Hurting Your Business
Is something holding your company back from success? The answer may surprise you. Here are just a few of the ways that you may be hurting your business without even knowing it:
Your company has an outdated website.
In the digital marketplace, your website is often a lead or customer’s first impression of your brand. If the design of your website is outdated, hard to read, or difficult to navigate, this could create a bad first impression and cause consumers to look elsewhere. Your website visitors want to know that your brand is current, and the best way to do that is to have a modern design that is easy to view and navigate.
In addition to making sure that your design looks modern and provides a positive user experience, you should also update the content regularly. Outdated pricing lists, contact information, or product/service offerings may mislead your visitors. You want to make it as easy as possible for visitors to see what you have to offer and contact you when necessary.
There are no clear lines of communication between team members.
Communication is key to success. If you often find errors or misunderstandings within different company departments, this could mean that there is a breakdown of communication. The first place you might look to fix this issue is your communication systems. How do your employees communicate? Are remote or traveling employees given the tools they need to communicate effectively?
If you are unable to get a clear picture of what you currently have in place or need help determining what systems will improve communications as your company grows in the future, you may want to consider telecom consulting services. This can help you better understand your current inventory and expenses as well as help prepare your team for success in the future.
Your sales team is not informed about your product or service.
The goal of your sales people is to get consumers to use your product or service. However, if they do not know your product/service offering well, they may be causing more harm than good. It is not enough to give your sales people a list of benefits and tell them about your pricing structure.
Instead, aim to make sure that your entire team has an in-depth understanding of your business and the problems that you product/service solves. If necessary, commit to ongoing trainings or education to help sales people better understand and speak to the greatest strengths of what you have to offer.
Are your business communication systems holding you back from success? Nebula Solutions develops solutions to help our business clients solve their biggest communication challenges. Call us today to find out how we can help you with telecom consulting or phone system solutions: (888) 257-0955
Main Office - Dayton
Vandalia, OH 45377
Columbus, OH 43215