The main facets of unified communications technology are messaging, VoIP, presence, and conferencing. Now, the question is that what make these components run? What is the technology behind working of enterprise unified communications? We will try to find out everything that will enable you to make enterprise unified communications work for you.
Network infrastructure is important as it enables all the components of enterprise unified communications. Until and unless all the UC applications integrate, you cannot state that the technology is unified. The UC applications that are needed to be on the same platform are presence information, instant messaging (chat), mobility features, voice (including IP telephony), audio, desktop sharing, web & video conferencing, data sharing, fixed-mobile convergence (FMC), and call control.
The infrastructure should be arranged such that one can send a voicemail and expect to get the answer back through emails. For this, the network must be enhanced to support the UC applications.
The enterprise should be made mobile in order to make the enterprise unified communications work. As present workforces are becoming mobile, they expect that enterprises must accommodate their mobility needs.
By adopting a mobile unified communication, the enterprise can create a more productive workforce. To make the enterprise unified communications work at its best, enterprises must support the mobility features. It must also incorporate such infrastructure that will help the employees being mobile and fulfill the tasks of the organization.
Integration With Social Platforms
Social media is at its boom and it is also used by many employees to share their documents and presence. A social media is a good outlet for employees where they can continue completing their business processes as it allows collaboration. However, in order to include social media in their unified communication systems, they need to do much more than just buying social software! For enhancing employee productivity, social platforms needed to be integrated with the existing UC tools. For this strategy to work there should be a robust deployment plan.
Making Enterprise Collaboration Work
Effective collaboration is another important component for the successful working of UC. There are some components which are common to both unified communications and collaboration. Examples are presence, conferencing, and messaging. An employee of the enterprise collaborates with each other by using these components. By unifying these components, an employee can work efficiently and thus complete tasks to reach organizational goals.
There is the new emergence of UC technologies like Web RTC that too has a huge effect on collaboration. Apart from this, as most UC and collaborative communications are individual products, they needed to be integrated successfully. Upon successful integration, they can bring in advantages like decreased travel costs and increased productivity in the enterprise.
Define An Enterprise Unified Communications Strategy
In order to make the enterprise unified communications work just implementing enterprise unified communications technology is not enough. It is necessary for them to roll out defined strategy that will ensure deployment of UC. Employees will understand the importance of UC. They will follow the strategies to make sure that they are fulfilling the objective of the organization.
Thus, while making a purchase of UC deployment in your organization, beware of what vendors sell. The strategy will define the need of employees of any particular enterprise. This should be followed while purchasing in order to ensure that there are no extra costs incurred for deploying UC in the organization.
Finally, it can be concluded that to make enterprise unified communications successful, it is imperative that employees need are kept in mind. It is through them any particular technology can be used and it is for them only. Thus, while setting up infrastructure, the mobility of employees should not be ignored. The more employees are educated about the whole system; the better will be the enterprise unified communication technology.
About Nebula Solutions
Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.
Call (888) 257-0955 today for all your telecommunication needs.