Evaluating VoIP Vendors & Their Quotes

When comparing quotes given by VoIP vendors, you shouldn’t automatically choose the lowest quote. If a quote seems too good to be true, then it probably is. Focus instead on services that can give you value for your money.

In this blog post, the VoIP phone service technicians at Nebula Solutions, Inc. discuss how to evaluate VoIP quotes:

Installation Packages 

Most VoIP providers offer remote installation packages, which will be mostly handled by a third-party company. On-site installation packages, as the name suggests, are handled by technicians who’ll set up the necessary equipment, including IP phones and firewalls, in your office. In general, on-site installation packages are a better choice for smaller companies, as they don’t have a dedicated IT department to handle equipment installation and set-up.

Customer Service 

Your company will inevitably encounter issues at some point, which is why you should also gauge the level of customer service they provide. You can do so by calling or emailing their support hotline. Were you able to talk with a representative quickly? How long did it take to get a response?

Location of the VoIP Provider 

The location of the provider can also affect the quality of customer service. In case your systems encounter some problems, a local company can quickly send a technician over to troubleshoot your business telephone systems.

Natural Redundancy 

Before evaluating a VoIP provider’s features, you should take note of your company’s needs. Not all features being offered by VoIP providers can give your company value for the money. That said, certain VoIP features are essential to ensuring that business operations remain uninterrupted. One of them is system redundancy features, which automatically transfer your calls to a different mobile number. This ensures incoming and outgoing calls won’t be abruptly cut off should your internet connection suffer disruptions.

Nebula Solutions, Inc., offers a wide range of professional telecommunication services, including  hosted telephone system options. To get a free estimate, call us at (888) 257-0955 or leave us a message here. We serve businesses in Columbus, OH, as well as the surrounding communities.