Companies operating in a competitive market are always on the hunt to find new and innovative technologies that can whittle down their operational costs. SIP trunking has slowly turned into an industry darling as this technology cuts down the communication costs and at the same time enhances the functionality and features of the existing telecom infrastructure. In a recent survey published by Infonectics, several companies have claimed to have implemented SIP trunking. It has also been predicted in the survey that by the end of 2016, 75% of the businesses would have already switched to SIP trunking and the market is predicted to touch the $18 billion mark by the year 2018.
Migrating from the traditional communication systems to SIP trunking shows the benefits every organization is going to enjoy. Some of the major benefits that organizations can expect to leverage are improved reliability, centralized trunking, better service changes and quicker deployments. All the aforementioned benefits will ultimately lead to huge cost savings that could be anything between 30 and 60 percent on the existing systems. However, there are a few challenges that have to be overcome before every organization can experience optimal benefits of SIP trunking. Here is a list of 5 SIP trunking considerations to maximize your ROI:
You will have to be very careful about the location or the country where the SIP trunking is deployed. Deployment of SIP trunking within any country is not a very challenging task however when it comes to international deployment, you will have to work with third-party carriers. Now, you will have to get in touch with your service provider to learn about the relationship they share with the third-party providers at the key locations.
2. Averting Disaster:
Every company that uses SIP has to device a policy for averting disaster as it can cause long term problems and losses. While trying to choose on-premise or cloud-based disaster recovery, every organization needs to understand the impact on their business if there is a power loss or last mile connectivity loss.
3. Traffic Analysis:
Every SIP trunking system comes with the standard monitoring feature. However, it is very important for an organization to add the session border controller as the point of demarcation for the organization and the service provider. This even gives the administrators an opportunity to set triggers for the billing segmentation and limit thresholds.
4. The One Number Game
Majority of the businesses that are going mobile are using one number facility. Though this has made it extremely easy for the customers to reach the business by dialling only a single number. However, there are a few businesses that are even providing additional channel to their customers in the form of SMS service. This too has to be considered by the organizations that intend to tap into new markets.
5. Recording the calls:
Calls are often recorded by organizations and this is particularly prevalent in the calls centers where it is extremely helpful to record the customer calls. However, experts believe that three factors need to be decided upon before availing this feature – the investment, the recorded calls sensitivity and how quickly the record can be retrieved.
About Nebula Solutions
Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.
Call (888) 257-0955 today for all your telecommunication needs.