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Why You Shouldn’t Take Missed Calls for Granted

Despite the presence of emails, chat support and social media pages, phone calls remain an important part of running a successful business. This is why you should never take missed calls for granted; each one could be a missed opportunity. In today’s post, local VoIP phone solutions provider Nebula Solutions shares a look at why missed calls are bad for business and what can be done to minimize them.

Unified Communications – What, How and Benefits

Unified CommunicationsBusinesses thrive because of their communication and it would be really unwise to rely only on one communication system (in this case your telephone system) for getting all the work done. Let us look at a snapshot of a modern workplace:

  1. Your employees have a phone on their desk
  2. They have their workstations loaded with a variety of business applications
  3. Their Smartphones or mobile phones are within reach

Now, don’t you think it would be great if all these communications tools were integrated on a common platform? This is precisely what Unified communications do! It is the latest communication system that lets your employees receive and respond to all forms of communications from one device.

Unified Communications

Unified communications consolidates different types of communication that are exchanged via one or multiple networks. In layman’s terms Unified Communications is the technology that integrates the most frequently used tools on a common platform. Every employee in a modern workplace communicates via mail, SMS, telephone calls, video conference and instant messaging. All these communication tools can be easily integrated into a single system, which would then allow the messages to be delivered to the individuals, irrespective of the medium they use.

Unified communications is a holistic solution that facilitates the integration of video, voice as well as data into one communication system. This is a unique service that helps to stay in touch with anyone at any point of time. It bundles all the communication tools like video conferencing, instant messaging, text messaging and presence into a single service. Thus, when your employees are working from home, they can still participate in the video conferences, receive voicemails and check whether their colleagues are available at their desks for taking calls or not.

Benefits of Unified Communications

Here are a few simple yet powerful benefits of Unified Communications:

A big time and Money Saver: Unified communication can save a lot of time and money. Your employees will be able check any client or vendor communication from any device of their choice. For instance, if a civil engineer is working in a remote sight, he can easily check his mails, answer voicemails and even attend a video conference all by using his laptop, tablet or even his smartphone.

Voice messaging will become really easy as UC will help your employees to record, retrieve, relay and even forward the email messages and voicemail from one common place. This will helps them to access the messages and solve problems, irrespective of whether they are in the office or working from home.

Not only sharing of phone numbers will become really easy with UC but also temporary relocation to other workstation. They do not even have give up their phone numbers or personal identity while shifting to other workstation.

Syncing your desk phone, home phone, remote phone and even your mobiles with the phone transfer and message waiting features is simplified with UC. Dynamic extension gives a great edge to the callers who would be able to reach the executives of your company, irrespective of their location. Your employees too will be able to connect to the clients and co-workers without worrying about their location.

Desk-to-desk video conferencing is the biggest benefit of using Unified Communications as it facilitates real time access to data for better collaboration with customers or co-workers.

Delays or absence will not impede the productivity of your employees. They will be able to use features like conferencing, voicemail and other features while working from their homes.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

 

5 Ways UC Can Improve Employee Productivity

Employee ProductivitySuccess or failure of a business, to a greater extent, depends on the type of communication that it maintains. Communication within the company facilitates information and knowledge sharing among the workers, which helps everyone to stay on the same page. On the other front it helps a business keep in touch with customers, vendors and other business associates.

Unified communications is the new technology which facilitates integration of all the communication services on a common platform. Traditional telephone systems are being fast replaced by the latest unified communications systems and you will not have to rely on your old telephone system when it comes to enterprise communication. In a modern workplace, employees communicate using a variety of devices and technologies like text, email, phone, video conferencing and instant messages. In order to achieve all the communication goals you will need to maintain an efficient and effective communication both within and outside your organization.

Unified communications is a holistic solution that facilitates the integration of video, voice as well as data into one communication system. This is a unique service that helps to stay in touch with anyone at any point of time. It bundles all the communication tools like video conferencing, instant messaging, text messaging and presence into a single service. Thus, when your employees are working from home, they can still participate in the video conferences, receive voicemails and check whether their colleagues are available at their desks for taking calls or not.

Traditional phone systems have certain limitations when it comes to delivering on the modern communication needs of enterprises. For instance, analytic data pertaining to customer calls cannot be accessed while using traditional phones. However, if you are switching to the unified communications then you will be able to know exactly how much time a customer had to wait for getting their calls transferred or the number of customer who just hung up. Other limitations of traditional phones include greater downtime and limited scalability.

5 Ways Unified Communications can Improve Employee Productivity

As Unified Communications include all the tools on one platform, it has a direct effect on the productivity of your employees. Here is the list of 5 features that can enhance the productivity of your employees.

#1 Voice Messaging: Switching to the unified communications will help your employees to record, retrieve, relay and even forward the email messages and voicemail from one common place. This will helps them to access the messages and solve problems, irrespective of whether they are in the office or working from home.

#2 Dynamic Extension: Your employees can now sync their desk phone, home phone, remote phone and even their mobiles with the phone transfer and message waiting features. Dynamic extension gives a great edge to the callers who would be able to reach the executives of your company, irrespective of their location. Your employees too will be able to connect to the clients and co-workers without worrying about their location.

#3 Video Conferencing: Desk-to-desk video conferencing is the biggest benefit of using Unified Communications as it facilitates real time access to data for better collaboration with customers or co-workers.

#4 Teleworking: Productivity of your employees will not be hampered due to delays or absence. They will be able to use features like conferencing, voicemail and other features while working from their homes.

#5 Hotdesking: Your employees will not only be able to share their phone numbers but also relocate temporarily to other workstation. They do not even have give up their phone numbers or personal identity while shifting to other workstation.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Advantages of VoIP – Advantage Employees

VoIP TeamIt is amply clear that VoIP telephony can help remote workers immensely and businesses can benefit in numerous ways by availing amazing features offered by IP based phone systems. There are a variety of workforce-related benefits that are already known by business owners but there are many other advantages that are left to be explored.

Employee Retention

VoIP can make a huge contribution towards employee retention and this in the end is beneficial to the employers too. Though this is quite true but the biggest beneficiary is the organization or the business owner, employees can are also a number of advantages. VoIP helps business owners offer flexibility to their staff who feel motivated and give complete dedication to their work.

The lower attrition rates will help the businesses function smoothly because they will never have to worry about finding new and efficient workers. VoIP gives a very economic option to the businesses when it comes to hiring and retaining remote workers. The cost effective approach helps businesses maintain higher employee satisfaction rate.

Team Morale, Remote Working

Team morale needs to be given due importance and this has to be analyzed differently as it is not always related to employee retention. Remote working can add its own value to the businesses as the employees will be happier with the extended flexibility. However, this does not give us any insight on the quality of work being delivered by the employees. There are special scientific methods that are used for this but we are not going to cover those in this blog post. As far as the working modes of employees are concerned, they are broadly categorized as individual and group-based. Remote working will be able to facilitate individual working to an extent however it has a greater impact upon team work.

Every organization has a good mix of both individual and group work for their employees but you need to analyze how VoIP impacts both while remote working. The employees who perform isolated individual tasks might not have to avail telephonic services quite often – they will be productive with or without using VoIP. However, when it comes to group tasks, employees will have to regularly collaborate with the other members of the organization on a real time basis using the real time applications. The employees’ (who are primarily involved in group tasks) productivity might not show any improvement even though they are happier remote working.

Group Tasks

Employees engaged in group tasks have to be provided with a virtual environment where they will be constantly in touch with other members and can collaborate on a real time basis. This will ultimately boost their morale and they will be motivated to perform better. VoIP should be included as the core element for group tasks as it will add value to their remote working. VoIP will be readily available to the employees – both for the remote workers as well as the ones working in the office. The Presence feature of VoIP will help in the real time communication as it is an enhancement upon voice calls or conference calls. Team sessions can be easily arranged as the employees will be able to view the real-time status of co-workers.

Distributed Teams

This is of great benefit to distributed teams who often work under strict deadlines. Mobility too supports all forms of remote collaboration and it is far less expensive and reliable. Virtual meetings is often taxing and the team morale gets a huge boost because employees get the opportunity to work remotely and at the same time collaborate with co-workers as if they are all located in the same office. Strong morale obviously leads to higher productivity for the businesses.

Team work will be immensely benefited by the use of VoIP as it is more reliable and loaded with better features than the traditional phones.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

UCedge from Toshiba

UCedge - Unified Communications

With a intent to easing the use of it’s phone systems, Toshiba recently released UCedge. UCedge is a client application that works with Toshiba’s VIPedge® cloud service and IPedge® telephone solutions, as well as Strata® CIX converged digital/IP systems with an IPedge Application Server. UCedge works with Windows, Mac, and Android operating platforms to deliver a simple and uniform interface that allows you to access al the features and power of Toshiba’s phone systems.

In particular, UCedge allows you to use unified communication solutions from your mobile devices including smartphones.

For more details on the product release, please click here.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.