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Off the Hook: Business Phone Solutions for Holiday Demands

For most businesses, the holiday season is a busy time of year. This is never more apparent than in the retail industry. During these times, it’s important to have business phone carriers that can accommodate the surge in inbound calls without buckling from the added load. However, this can be overwhelming for small-scale operations that don’t have the facilities to handle increased seasonal communication demands. Read more

What You Need to Know About Avaya’s Bankruptcy

This January, telecommunications company Avaya filed for Chapter 11 bankruptcy in order to reduce some of its $6.3 billion debt. Though the company tried to sell its call center business last year, Avaya representatives have said that it has no plans to sell this part of the business right now. Avaya’s bankruptcy is significant for the telecommunications industry because it is indicative of a common struggle that many telecom businesses face as they shift from a hardware to software and service based business model.

About Avaya’s Bankruptcy

Avaya is well known in the telecommunications space. This multinational company has been a market leader in the telecom industry offering its contact center, internet telephony, wireless data communications, and CRM software services. However, Avaya was late entering the cloud space, which was part of why the company began to struggle and eventually file for Chapter 11 bankruptcy.

Though Avaya offers software and service-based solutions, the company’s business model did not account for the transition away from hardware. In 2016, the company made 75 percent of its revenue from software and services. However, their capital structure was put into place to support a hardware-focused business model, which could not accommodate the business transition to cloud-based solutions.

Now that the company has filed for bankruptcy, it will have a chance to reduce debt and reinvest resources to better account for the big shift toward cloud-based telecom solutions. Though Avaya’s decision to file for bankruptcy may have come as a surprise to some in the industry, the event reveals a growing issue in the telecom space – some companies are not able to keep up with the transition away from the older, hardware-based business model.

What This Means for the Telecom Industry

Avaya’s decision to file for bankruptcy brings light to an important trend in the telecom industry. More and more businesses are looking for flexible, cloud-based solutions that can accommodate their changing business communication needs. Though many large companies are still using on premise telecom solutions like contact centers, it’s clear that telecom companies need to be more flexible in their offerings if they want to be able to support the growing communication needs of many modern businesses.

Business owners should look for telecom solutions that are not only able to solve their current communication challenges but also those that they may face in the future. As the business world becomes increasingly more digital and more businesses begin to offer their products and services internationally, business communication needs will continue to transform. Forward-thinking telecom service providers are those that can offer a range of flexible, cloud-based solutions that can keep up with changes in the marketplace.

What’s Next?

Whether you are an Avaya customer or not, this bankruptcy decision may have you wondering how you can find the right telecom solutions for your business. Take this opportunity to explore your options and find a telecom provider that is able to meet your growing and changing business communication needs. We would love to talk to you more about what telecom challenges you may face and what your business needs to succeed. Contact us today to find the right solutions for your current and future business needs.

IP-PBX Systems Makes Work Easy and Effective

Unified CommunicationsA typical IP-PBX phone system is loaded with several advanced telephony features to make your work really easy and effective. Employee productivity is increased with the implementation of IP-PBX. You will be able to enjoy all the advantages without investing a fortune to buy PBX equipment and at the same time maintenance of the system will not require dedicated IT resources. The VoIP service provider will take care of the Hosted PBX systems and all these would make extremely affordable to install, deploy, managed and even maintain the PBX telephones hosted on the cloud.

The primary technology behind the latest IP-PBX systems is VoIP or Voice over Internet Protocol. This is a technology group that works to deliver voice communication services over an IP communication network. There are several terms used by people to refer to the VoIP communication systems which include IP communications, broadband phone service, VoBB or Voice over Broadband telephony, Internet telephony etc. VoIP in simple terms is a package that involves both software as well as hardware to facilitate internet-based communication service. All the voice signals are transmitted over the IP network and the entire communication system is based on the internet.

VoIP is an extremely intelligent system that converts the analog voice signals into digital packets and transmits them over the internet. VoIP is slowly replacing the PSTN telephone systems around the world and businesses are fast switching to this latest technology.

There are 3 different ways of placing a VoIP call and you can use any one or all these ways to make or receive calls.

  1. Analog Telephone Adapter or ATA – Using this method, you will be able to connect your existing analog telephone sets to the internet for making calls using VoIP or IP-PBX. ATA or Analog telephone Adaptor will carry out the conversion of analog signals to digital signals and even carry out internet based transmission of the digital packets.
  2. IP Phones – Though these phones look like the normal phones but they use RJ-45 connectors to connect to the router. You will be able to connect the IP phone to the router directly and make calls using VoIP
  3. PC to PC – In order to connect calls from one PC to another, you will just need a software, speakers, microphones and sound card. Obviously, you will also need an internet connection for making the calls but the calls will be absolutely free. You will just be paying for the data usage and nothing else.

The IP-PBX Advantages

You will be able to use the IP-PBX system at your office and make or receive the calls using the internet. The calls will be routed just the way your old PBX system worked; however, the only change is that here the digital packets would be routed using the intelligent call routing feature. IP-PBX is a cost effective alternative to the legacy PBX systems.

Here is a list of things that you should keep in mind while migrating to the IP-PBX systems:

• Calling / Service Plans

You should always check the calling/service plans being offered by the vendor and choose the calling or service plan that suits your communication needs. Most of the service providers offer competitive pricing so you are not going find it too challenging while finalizing your choice.

• Calling Features

You must cross-check with your service provider whether the advanced calling features like conference call, caller ID and Voicemail have been provided with the service plan or not. These basic features are offered by most of the leading VoIP-PBX service providers in the market.

• Easy Set Up

It is really easy to set up the VoIP phone system and it does not require specialists to carry out the installation.

• Support

All the leading VoIP-PBX service providers in the market offer ticket or email based support. You should also ask your service provider about the FAQ list that would address most of your concerns.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Hosted Telephony: Your Key To Success

Hosted Business PhoneVoIP, or, Voice over Internet Protocol, is often mistakenly referred to as hosted telephony and it is relatively new compared to the existing telephone systems in the market. VoIP is a technology that helps in converting the analog voice signals to digital data packets which are then transmitted over the Internet. VoIP has become quite popular among business organizations because of the advanced telephony features it offers and the low price attached to the services.

Old PSTN PBX

The old PBX system at the office was used to connect multiple telephones to the same PSTN network. These PBX systems were installed in the office premises and they provided some additional telephony features beyond the usual calls. Features like call transfer, voicemail services and call forwarding made it quintessential for any office that handled large volume of calls regularly. Though PBX is still used by a large number of companies, it has always had its drawbacks. One major downside of PBX is that companies had to employ full time engineers and operators for its maintenance and operations. This often eats away a part of the company’s budget, which can be pretty difficult for the smaller companies that depend on third party companies for making outgoing calls. Small companies often find it really difficult to pay the fees for using the third party PBX services.

The Success of Hosted Telephony

Hosted telephony has been really successful because it because it is less expensive than a PBX system, and users do not need any special hardware for setting up the connection within or outside the company. Business owners like you and me will love to work with hosted telephony because it helps us save a lot of money, and at the same time, gives us advanced features.

The primary technology that hosted telephony uses for connecting one line with another is the Internet Protocol. Thus, the existing network infrastructure that connects to the Internet can be used for telecommunication services as well.

The costs of owning as well as using hosted telephony are much lower than the PBX system because the latter needs to be upgraded from time to time so that it does not become obsolete. On the other hand when you are using a hosted telephony system, you have the unique advantage where the system is upgraded by the service provider on a regular basis. You will never really have to worry about upgrades. The hosted telephone systems are easier to manage as it is a web-based system and does not involve complex hardware at the user’s end.

Advantages Galore

Another big advantage of using hosted telephony is that it ensures business continuity so that you never lose out on the business. In the event of an unfortunate incidence, if your communication system fails at your end, there is the option of redirecting the calls to mobile phones or the branch offices. This is part of the disaster management of hosted telephony systems – the third-party service providers are there to provide you complete support during communication outages.

Higher flexibility and better security are the other two features of hosted telephony systems as the third party service providers take care in making the system extremely secure to prevent unwanted access. Clients are able to choose and use the features they find useful and do not need to spend on unnecessary features. You will be able to pick the features that suit the communication needs of your business.

Hosted telephony comes loaded with numerous advanced telephony features that would help you to route the calls intelligently and present a professional image of your company. Every good hosted telephone service provider will be ready to provide you with complete support when you decide to buy their services.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.