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How Does VoIP Improve Business Productivity?

VoIP is a cloud phone system that offers several advantages over traditional business phone systems, from quick and easy setups to virtually unlimited expandability. All of these features can help boost business productivity, and in this blog Nebula Solutions examines how VoIP helps achieve this.

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The Ways VoIP Systems Have Made Employees’ Lives Easier

VoIP technology has changed the standard for business communications, with VoIP carriers offering tailor-made communications solutions which have made it easier for businesses to serve clients from any location around the globe. In this blog, Nebula Solutions shares a look at how VoIP technology makes lives easier for an important sector of the population: the employees. Read more

Fuel Information to Your Business Using UC

Unified communication (UC) is the ultimate solution for companies that have a large employee and customer base. UC is a common platform that facilitates the integration between various applications and tools to build a centralized communication system. Successful businesses are able to connect their global workforce across devices and systems. However, there are great risks involved in merging all the communication tools and applications into a common secure system without affecting the workflow and revenue.

Simply implementing any unified communication system might not be enough. If you want to realize the full potential of this communication system then you will have to feed it with the right kind of information. Information can be sourced from the different business applications that are already running in the office. The majority of larger enterprises use Enterprise Resource Planning (ERP) systems for day-to-day business operations. If these ERP systems are integrated with the unified communication system then it can take enterprise communication to the next level.Unified Communications

Some of the major benefits of integrating the ERP system with unified communications are as follows:

Real-time data sharing

This is probably the biggest advantage to integrating ERP systems with unified communications. Real-time data sharing across platforms can be made possible, so employees will be better equipped while communicating with vendors, customers, and colleagues. The data fed into the ERP system can be fetched by the unified communication applications and tools, which can then be used by executives for various communication processes.

For instance, if the CRM module of an ERP system is connected to the UC, employees will have the ability to easily view their last business transaction and other needed information whenever a customer calls. This will help your sales team to create and deliver the perfect marketing pitch, and the customer will be satisfied about the fact that the company knows its buying preferences.

Conferencing for timely and effective communication

UC comes loaded with the advanced audio and video conferencing features. You will be able to organize a seminar or conference within a short time period. During the video conference, you or your employees will be able to share real time data sourced from the ERP system. Thus communication within the organization will not only be smoother but it will also be effective. This facilitates quick and correct decision making while helping your company take all the right steps to improve the profit-making activities.

Improvement in customer satisfaction

The better you are able to communicate with your customers, the more satisfied they would be with your services. If your employees can analyze present and past customer data and then use the same during communication, it is bound to be reflected in the form of a growth in the customer satisfaction figures.

Transparency

Data shared through the UC platform will help maintain transparency in the business transactions that take place in your company. It helps you to eliminate any kind of ambiguity that might be experienced while dealing with vendors, customers or business associates. At the same time every employee in your company will be aware of the exact data being shared.

Higher profits

All the above factors will eventually culminate into better revenue figures, which imply that your company will be able to make better profits. The enhancement in the efficiency of business processes too can be attributed to the seamless data sharing between the ERP system and the unified communication.

Unified communication is the best thing to have happened to the business world as it has completely transformed the way data is shared and processes are run.

 

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

 

The Role of Unified Communications in Business

Unified CommunicationsEvery business aims at beating the competition and creating an unbeatable reputation in the market. Now, this is possible only by maximizing productivity and making optimum use of all resources at your disposal. Every business is aware that it can enhance its performance and thereby achieve success by improving its efficiency in all the departments.

Role of Technology

Technology plays a very significant role in making business processes faster, efficient and easier. The optimization of business processes leads to cost cutting and seamless operations. The advanced communications tools have facilitated easy connection with clients and even the employees are able to connect and collaborate with their colleagues, irrespective of their location. Efficiency in an enterprise’s communication eventually leads to efficiency in all the departments of a business.

New Channels of Communication

The advancement in the communication technology has given rise to a variety of new communication channels and devices. These devices are not only distinct but can also work with one another creating a seamless communication system. Unified Communication is a technology that has yielded positive dividends for the users as it provides a single platform for all the enterprise communication channels and devices. Unified Communication is a solution that incorporates a variety of applications as well as media like the email, voicemail, telephone, white-boarding, fax, web, audio and video conferencing, and, even instant messaging. Connection among these applications is perfectly seamless and there is a simple front end to operate and manage them.

Here are some of the important roles played by Unified Communication solutions when implemented in a business:

Maximize Work Time

Employees are able to use the communications systems from anywhere and at any point in time so the working hours can be easily stretched (obviously without stressing out the employees). There is no restriction on work timing and employees are able to work from the comfort of their homes. Thus, they never feel the pressure of work while doubling up their productivity.

Minimize Travel

The web, audio and video conferencing solutions offered with the Unified Communication systems minimizes travel time considerably. Executives and business leaders need not go to the client’s site for meetings. Meetings and conferences can be arranged at a very short notice and these will be as good as the face-to-face meetings.

Access With A Single Sign-On

The myriad communication applications that form part of UC can be accessed from a simple front end and this can be done through a single log in. Thus, the employee who wants to access fax or voicemail needs to just sign in to the central system and access not only these, but every other application in the UC box.

Work Anywhere

Unified Communications has been able to lift all the geographical barriers as employees are able to work from anywhere. They will be able to get access to the central system and communicate at will. Neither the time nor the location is of any importance as the employees are able to work even while they are thousands of miles away from the office. All that is needed a good connection to the Net, and that has become quite common today.

Share Data

Real-time data sharing gives unique advantage to any business and Unified Communications facilitates this perfectly. Business executives will be able to share data on a real time basis with the help of various applications.

Unified Communication is the future of communication and has the power to take enterprise communication to a completely new level. Enterprise communication has a new meaning with the Unified Communication being adopted rapidly by all the major companies in the world.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.