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How Unified Messaging Can Benefit Your Company

Unified messaging is all about consolidation. It aims to integrate different communication methods, such as voicemail, email, fax and chat, into one common platform. Any expert in on-premise and hosted VoIP solutions knows that it serves one ultimate purpose in business: to increase productivity with better efficiency. Read more

Miscommunication: How It Affects Multi-Location Organizations

Expansion is the next step toward greater profitability for businesses, but it comes with unique challenges. While you may have created a blueprint for success, applying your best practices won’t always effectively solve the new problems you’ll face when adding new locations. Read more

Telecom 2016: A Year in Review

The telecommunications industry is continuing to change and expand every year. Businesses that want to remain competitive in the digital marketplace will need to keep their eye on telecom developments and adopt new products and services that help them better meet business demands. The year in review below covers just a few of the 2016 telecom trends and how they impact small and medium business (SMB) owners.

2016 Telecom Trends and How They Impact SMBs

Though 2016 was certainly a busy year for the telecommunications industry, we have gathered 3 of the top 2016 telecom trends that impact SMBs:

Cybersecurity is a must.

Cybersecurity is no longer optional for companies that store personal data and other private information. Cybercrime has become more prevalent and can cost companies a significant amount of money. Just two years ago in 2014, Cyber Edge Group found that 71% of industries surveyed suffered a cyber-attack. In addition, according to the Center for Strategic and International Studies, cybercrime  costs the global economy more than $400 billion each year.

It can be difficult for SMBs to keep up on the cybersecurity front with larger companies who have more resources. The good news is that small business owners do not have to self-implement security protection measures. Instead, they can get data and network security from a third-party service provider to stay compliant and prevent costly cybersecurity breaches.

The app economy continues to grow.

It should come as no surprise that apps are changing the way we live and work. But how does this relate to telecom? Business intelligence applications that are integrated through telecom services like unified communications and video conferencing can have a significant impact on business productivity. These apps make it easier for employees to collaborate and increase overall efficiency.

Voice over Internet Protocol (VoIP) and integrated business intelligence apps make it easier for SMBs to keep up with their larger competitors. Small and medium businesses can now experience the advantages that apps that allow unified communications can provide. United communications applications can significantly improve productivity for employees on the go or those who work remotely as well as improve the overall success of employee communications organization wide.

Cloud computing is increasing in popularity.

“The cloud” is a third-party data storage and processing center. Cloud computing enables SMBs to use all the web-based tools and applications that they need to effectively and efficiently communicate with employees and customers. As cloud computing becomes more popular, SMBs are finding that it is more affordable to communicate and share resources across locations.

Small and medium business owners can use these off-site data centers to store and process data rather than spending a significant amount of funds on building and updating their own capabilities. SMB owners can purchase data storage and processing from a cloud provider that allows them to access important storage and processing technologies while avoiding significant capital costs.

Are you interested in improving your business communications with telecom services? Contact us today to learn more about which services might be right for you. Nebula Solutions would love to help you save money and improve productivity through our valuable telecom services.

 

Enterprise Unified Communications

The main facets of unified communications technology are messaging, VoIP, presence, and conferencing. Now, the question is that what make these components run? What is the technology behind working of enterprise unified communications? We will try to find out everything that will enable you to make enterprise unified communications work for you.

Infrastructure

Network infrastructure is important as it enables all the components of enterprise unified communications. Until and unless all the UC applications integrate, you cannot state that the technology is unified. The UC applications that are needed to be on the same platform are presence information, instant messaging (chat), mobility features, voice (including IP telephony), audio, desktop sharing, web & video conferencing, data sharing, fixed-mobile convergence (FMC), and call control.

The infrastructure should be arranged such that one can send a voicemail and expect to get the answer back through emails. For this, the network must be enhanced to support the UC applications.

Mobility

The enterprise should be made mobile in order to make the enterprise unified communications work. As present workforces are becoming mobile, they expect that enterprises must accommodate their mobility needs.

By adopting a mobile unified communication, the enterprise can create a more productive workforce. To make the enterprise unified communications work at its best, enterprises must support the mobility features. It must also incorporate such infrastructure that will help the employees being mobile and fulfill the tasks of the organization.

Integration With Social Platforms

Social media is at its boom and it is also used by many employees to share their documents and presence. A social media is a good outlet for employees where they can continue completing their business processes as it allows collaboration. However, in order to include social media in their unified communication systems, they need to do much more than just buying social software! For enhancing employee productivity, social platforms needed to be integrated with the existing UC tools. For this strategy to work there should be a robust deployment plan.

Making Enterprise Collaboration Work

Effective collaboration is another important component for the successful working of UC. There are some components which are common to both unified communications and collaboration. Examples are presence, conferencing, and messaging. An employee of the enterprise collaborates with each other by using these components. By unifying these components, an employee can work efficiently and thus complete tasks to reach organizational goals.

There is the new emergence of UC technologies like Web RTC that too has a huge effect on collaboration. Apart from this, as most UC and collaborative communications are individual products, they needed to be integrated successfully. Upon successful integration, they can bring in advantages like decreased travel costs and increased productivity in the enterprise.

Define An Enterprise Unified Communications Strategy

In order to make the enterprise unified communications work just implementing enterprise unified communications technology is not enough. It is necessary for them to roll out defined strategy that will ensure deployment of UC. Employees will understand the importance of UC. They will follow the strategies to make sure that they are fulfilling the objective of the organization.

Thus, while making a purchase of UC deployment in your organization, beware of what vendors sell. The strategy will define the need of employees of any particular enterprise. This should be followed while purchasing in order to ensure that there are no extra costs incurred for deploying UC in the organization.

To Summarize

Finally, it can be concluded that to make enterprise unified communications successful, it is imperative that employees need are kept in mind. It is through them any particular technology can be used and it is for them only. Thus, while setting up infrastructure, the mobility of employees should not be ignored. The more employees are educated about the whole system; the better will be the enterprise unified communication technology.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Conferencing Solutions in 100 Years

The conferencing solutions market seems to be buzzing with activity as more and more companies are coming up with innovative conferencing solutions. However, despite all the evolution in technology, voice quality during conference calls is still a pain point for many service providers. There hasn’t been too much improvement in voice quality over the past decade and virtual meetings still encounter problems like talk over, echo and several other sound quality issues.

Above all this, mobile workforce has complex requirements and that is not being properly addressed by the conferencing-bridge technology. For the mobile workforce to be productive and efficient, it is extremely important to offer clear and seamless communication. Majority of the business executives believe that co-ordination among team members is heavily impaired by technological handicaps like dropped calls and walkie-talkie sound.

Thus, mobile communication has to go a long distance if they have to match the pace of an average worker, who is habituated in using more than one device and some even advocating for BYOD (Bring Your Own Device).

Here is how conferencing solutions will shape up in the next 100 years:

1. Immersive Communications

All the collaboration apps like instant communication; virtual brainstorming will come embedded with surround sound quality. A new audio communication experience will slowly substitute the contemporary technology. High-definition voice calling and rivaling sound in conference rooms will give rise to new possibilities.

2. Augmented Reality

Conferencing solutions will offer augmented reality, which is presently restricted to video games only. Conference calling technology will come packed with high definition 3D immersive sound that would be akin to the experience of face-to-face physical communication. It would like he sci-fi movies of the present era where get to see virtual characters sitting side by side and talking just like they would have done in reality.

3. BYOD Policies

Companies have already started the BYOD trend and in the coming decades things will get more interesting with the introduction of new communication devices. People will be using their mobile devices for audio as well as video communication. So eventually the conferencing solutions too would have to be tuned to include a plethora of devices. Thus, BYOD policies of a company will set the conferencing standard.

4. Globalization Will Drive Conferencing Solutions

Globalization has led to various innovative technologies like VoIP and instant messaging. In a similar manner this will also lead to innovation in conferencing solution. The market for mobile conferencing is increasing with every passing day and in the next 100 years, we will see some real exciting innovations in this field.

10 Signs You Need UC

Unified Communication has made life easier for business owners and executives, irrespective of the industry vertical they belong to. UC is the integration of a variety of real time applications such as Telephony, Instant Messaging, Video conferencing, e-mail etc. UC is actually a suite of products that work in tandem to provide effective and seamless communication across multiple interfaces and media. However, it is important for a business owner to understand when the right time to invest in Unified Communications is.

If you too are trying to find the answer to this question then here is a list of 10 signs that tell you it’s the right time to put your money for implementing Unified Communications.

1. Staffing Shortages & UC

If you are extreme shortage of staff in various departments then it is time that you use Unified Communications to make life easier for your overworked employees. Often organizations fail to increase their teams and the entire workload seems to affect productivity resulting in burnouts. Since effective and timely communication can weed out several problems, there is nothing better than UC. The UC suit helps you to integrate al y our real time communications from a single point and your employees are able to efficiently communicate among themselves as well as with clients.

2. Migrating to New Office Locations

Changing your office locations results in the physical migration of telephone lines and this often leads to a chaotic situation at office. Calls to the office can go unanswered or are routed to departments that are incapable of dealing with a particular issue. However, if you are using UC then the migration is extremely swift as the employees have to just plug in their phones to existing data network at the new location. They can even answer calls and reply to voicemails or emails from their smartphones.

3. Multiple Service Provider Contracts

If you are finding it really difficult to manage multiple service provider contracts then it is time to go the Unified Communications way. UC deployment ensures that you have only one central contract and not look at separate files.

4. Undergoing An Acquisition Or Merger

If your company is undergoing an acquisition or merger then the first thing that gets hampered is communication. In order to maintain a seamless communication, you will need UC because you can integrate all the existing and new lines with a few clicks only. The mail, fax and other communication channels can also be integrated on a common platform.

5. Divestment Plans for A Business Unit

If you are planning to divest a business unit then it is imperative to deploy UC because it would help to get the new lines and the existing ones on a common platform. Divestment would mean inclusion of new stakeholders so new lines and accounts can be easily included. Unified Communications is extremely flexible in nature and accommodating the new requirements will be easier.

6. Existing Equipment Failing to Suffice

If the present communication requirements of your company have outgrown the existing equipments hen UC can help you to scale without any hassles. Without having to invest in new hardware, you will just have to subscribe to a higher package.

7. Expansion of Customer Contact Centre

If you are planning to expand the customer contact centre of your company then there cannot be a better solution than UC. Scaling up of communications is a matter of few clicks only when you implement Unified Communications.

8. Frequent Equipment or Service Outages

In case your office is experiencing frequent equipment or service outages, it is time to seriously think about investing in UC. It will eliminate any kind of equipment or service outages because it is a centrally managed system that can route communication to different channels if any one of the channels is down.

9. Enhanced Continuity and Disaster Recovery Plan

Unified Communications offers enhanced continuity and effective disaster recovery plan, so if you think your company is lacking in this, you need to invest in UC only.

10. Increase in Number Of Remote Locations

For managing your increasing number of remote locations, UC can work wonders. You can add remote locations to the centralized communication system without any hassles.

How To Keep Conferences Productive

Conference CallsIt is really strange to learn that conference calls, which have become indispensable part of corporate life, are also the most ignored communication tools. Conference calling might not be the highlight of your day but if you are not able to handle it effectively then it will definitely hamper your productivity and will also be a big waste of time. It is not really easy to keep conference calls extremely engaging and productive and you must have already found it the hard way when you found one of your colleagues sleeping through a call. Conference calls are the only way you can collaborate effectively with all your employees, given that nowadays every organization has a good mix of mobile employees and the ones who are located at head offices or branches. You might not get things perfectly done during a conference call but then you can always use the following tips that will help you keep the calls engaging and productive.

Keep The Conference List Short

It is not very surprising to find surveys revealing that 90% of the people participating in any conference call actually do not enjoy the meetings! Now, this is some statistics to ponder upon when we add so much importance to conference calling. As a business leader or owner, you will need to consider the interest as well as the need of participant in a call. Try to include the people who really need to be in the call and the rest can be informed about the agenda and minutes of the meeting via an email. If a mail can do the trick then there is no need of preparing a long list of participants – get those only who matter and really need to be a part of the discussion. Also consider the cost factor associated with including higher number of participants – shorter list will cost lesser.

Prepare before participating

Every meeting has an agenda and you will need to decide and distribute the agenda for the conference call among all the participants. Every participant must be aware about the issues that would be taken up during the meeting. An early preparation in the form of data points or other statistical cues can make the discussion more interesting. You can use some other collaboration tools where you can share the data during conference calls so that everyone has something in front of them to refer to.

Arrange your data and files prior to starting a conference

People often don’t come prepared with the necessary files or documents and this leaves them scrambling while the other participants are kept waiting. You should ensure that every member has their relevant files and folders in an easily accessible location. Use real time file syncing and sharing tools so that all the participants can refer and share the files during the meeting.

Use the latest Technology

In case you still connect all the participants via a phone call then it is time that you get a conferencing solution. These solutions can help you to carry out video or voice conferencing real quickly. You will also be able to share and transfer files on a real time basis by using the integrated tools that come along with latest conferencing solutions. Video conferencing can turn the meetings really productive as all the participants will be aware about the camera and the conference calls can turn out to be as productive as the face to face meetings.

Stay Focused in the Conference

People often tend to lose focus during a conference call and that leads to different types of confusion. The key to a successful video or audio conference is to stay focused. You can begin by not digressing from the agenda of the meeting and in case any of the other participants do that, you can then come in and remind him of the agenda. Every participant will start loving the conferences if it turns out to be productive and focused on the subjects of concern.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

 

5 Ways UC Can Improve Employee Productivity

Employee ProductivitySuccess or failure of a business, to a greater extent, depends on the type of communication that it maintains. Communication within the company facilitates information and knowledge sharing among the workers, which helps everyone to stay on the same page. On the other front it helps a business keep in touch with customers, vendors and other business associates.

Unified communications is the new technology which facilitates integration of all the communication services on a common platform. Traditional telephone systems are being fast replaced by the latest unified communications systems and you will not have to rely on your old telephone system when it comes to enterprise communication. In a modern workplace, employees communicate using a variety of devices and technologies like text, email, phone, video conferencing and instant messages. In order to achieve all the communication goals you will need to maintain an efficient and effective communication both within and outside your organization.

Unified communications is a holistic solution that facilitates the integration of video, voice as well as data into one communication system. This is a unique service that helps to stay in touch with anyone at any point of time. It bundles all the communication tools like video conferencing, instant messaging, text messaging and presence into a single service. Thus, when your employees are working from home, they can still participate in the video conferences, receive voicemails and check whether their colleagues are available at their desks for taking calls or not.

Traditional phone systems have certain limitations when it comes to delivering on the modern communication needs of enterprises. For instance, analytic data pertaining to customer calls cannot be accessed while using traditional phones. However, if you are switching to the unified communications then you will be able to know exactly how much time a customer had to wait for getting their calls transferred or the number of customer who just hung up. Other limitations of traditional phones include greater downtime and limited scalability.

5 Ways Unified Communications can Improve Employee Productivity

As Unified Communications include all the tools on one platform, it has a direct effect on the productivity of your employees. Here is the list of 5 features that can enhance the productivity of your employees.

#1 Voice Messaging: Switching to the unified communications will help your employees to record, retrieve, relay and even forward the email messages and voicemail from one common place. This will helps them to access the messages and solve problems, irrespective of whether they are in the office or working from home.

#2 Dynamic Extension: Your employees can now sync their desk phone, home phone, remote phone and even their mobiles with the phone transfer and message waiting features. Dynamic extension gives a great edge to the callers who would be able to reach the executives of your company, irrespective of their location. Your employees too will be able to connect to the clients and co-workers without worrying about their location.

#3 Video Conferencing: Desk-to-desk video conferencing is the biggest benefit of using Unified Communications as it facilitates real time access to data for better collaboration with customers or co-workers.

#4 Teleworking: Productivity of your employees will not be hampered due to delays or absence. They will be able to use features like conferencing, voicemail and other features while working from their homes.

#5 Hotdesking: Your employees will not only be able to share their phone numbers but also relocate temporarily to other workstation. They do not even have give up their phone numbers or personal identity while shifting to other workstation.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

UCedge from Toshiba

UCedge - Unified Communications

With a intent to easing the use of it’s phone systems, Toshiba recently released UCedge. UCedge is a client application that works with Toshiba’s VIPedge® cloud service and IPedge® telephone solutions, as well as Strata® CIX converged digital/IP systems with an IPedge Application Server. UCedge works with Windows, Mac, and Android operating platforms to deliver a simple and uniform interface that allows you to access al the features and power of Toshiba’s phone systems.

In particular, UCedge allows you to use unified communication solutions from your mobile devices including smartphones.

For more details on the product release, please click here.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.