Virtual phone systems and Voice over Internet Protocol (VoIP) can sound the same to the layman, but there are significant differences between the two. In this blog, Nebula Solutions shares an overview of each phone system.
Virtual Phone Systems
A virtual phone system is a cloud-based phone system that allows users to make and receive calls using a computer or mobile device. It can incorporate features such as call forwarding, queueing and additional phone numbers that can be routed to the same device. The lack of a hardware requirement allows users to choose their preferred device. In addition to computer headsets, handsets that can be connected through USB ports are available. Calls on virtual phone systems are routed through a PSTN (public switched telephone network), which means call rates can sometimes apply.Voice over Internet Protocol (VoIP)
VoIP is another type of cloud phone system that also uses the internet to communicate. If you’ve used apps such as Skype or Messenger to make calls, then you may already be familiar with how it works. Calls are possible as long as the internet connection is stable. Some apps automatically adjust the quality of the call to allow use in low-bandwidth conditions.
Many businesses prefer VoIP because of its cost. Whereas virtual phone systems use a phone system administered by a phone provider, all that’s required for VoIP to make and receive calls is a working internet connection. This means one can have a business that uses equipment from multiple manufacturers without worrying about compatibility.Which One is Best for You?
Choosing between virtual phone systems and VoIP can be difficult, and will depend on a company’s communications requirements. For example, if your business uses a PBX-based system—which means calls are routed through a central system—then a virtual phone system is ideal. PBX systems allow portability thanks to cloud-based technologies; however, the user’s computer will still need to be configured for access. VoIP systems, on the other hand, work with just about any internet connection. This allows users to travel anywhere, connect through a local internet service provider using any device and start making calls.
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